Frequently Asked Questions

How do I sign my child up?

Just click on Buy Now and your child can start straightaway.

What age range is the 'Mighty Algebra' School suitable for?

Children differ greatly in ability but the package is recommended for children aged approximately 9 to 11 years. It may also be suitable for slightly older children who need a refresher in Algebra.

I have more than one child. Do I need to purchase a product for each of my children?

As the programme records each individual child’s progress you need to purchase a product for each child. However, you can set up a single account as a parent, where you will be able to view details about all the children you have registered. We are not currently able to offer a discount for multiple products.

If I purchase the 'Mighty Algebra' School, how long does my child get access to it?

The School of Algebra package is a single one-off payment and will run until your child has completed the course. After the course is completed they will retain access to helpful key point revision cards and learning games.

What is the minimum computer specification I’ll need to join the mathsfactor.com?

A Windows PC running Windows 7, XP, Vista or Greater or an Intel-based Mac running OS X 10.4 or later

Broadband Internet Access (at least 2Mb)

Microsoft Internet Explorer 8.0 or later (PC only), Firefox 6.x, Safari 3.x or later, Chrome 10.0 or later (Firefox is the recommended browser on Windows. Safari is the recommended browser on Mac OS X)

Flash Player 10 (can be obtained free from www.adobe.com/products/flashplayer/)

PDF viewer (Adobe Acrobat recommended, can be obtained free from http://get.adobe.com/uk/reader/)

A colour printer is beneficial but not essential

Before purchasing, please check the video on our home page and the sample lessons on the website. If you cannot get acceptable performance watching these videos then you should not purchase from themathsfactor.com as the course is video-intensive.

Do you offer a trial period/ free trial?

We do not offer a trial period or free trial. However we do offer a no quibble 10-day money back guarantee. There are also free sample lessons on our website.

How does the 10 day Money Back Guarantee work?

We want you to be completely happy with your purchase from themathsfactor.com. So, in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000, we are happy to offer you a full refund within 10 days of your purchase if you are not happy with what you have purchased or if you have simply changed your mind.

To get your refund, all you need to do is email our support team stating that you want a refund under the 10 day Money Back Guarantee. Please provide your email address, full name and postcode. If you have purchased a subscription, please give your agreement ID if you have it (this would have been emailed to you when your subscription was first set up). Providing this is received within 10 working days of your original purchase then we will cancel your purchase and provide a full refund within 30 days. Your account with themathsfactor.com will be cancelled immediately.

How can I get a refund?

Under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a cooling off period of 7 working days. If you have changed your mind about your purchase from themathsfactor.com in this period then please email our support team stating that you want a refund under the Consumer Protection (Distance Selling) Regulations 2000. Please provide your email address, full name and postcode. If you have purchased a subscription, please give your agreement ID if you have it (this would have been emailed to you when your subscription was first set up). Providing this is received within 7 working days of your original purchase then we will cancel your purchase and provide a full refund within 30 days. Your account with themathsfactor.com will be cancelled immediately.

Is the material suitable for children with learning difficulties?

Our material is not designed specifically to address the needs of children with learning difficulties, though children may find the visual style of teaching and emphasis on practice is helpful.

Can adults join?

We hope to bring out an adult numeracy package at some point in the future but until then, whilst it is currently aimed at primary school children, there is absolutely nothing to stop you from joining themathsfactor.com and we would be delighted if you do so.